Support
Need help with LAP? We answer every message personally — usually within one business day.
Managing your subscription
LAP requires an active subscription. To view, change, or cancel it, open iOS Settings → your Apple ID → Subscriptions → LAP. Cancelling stops billing at the end of the current period; your data stays on your device.
Backing up your data
LAP stores everything locally on your iPhone. To back up, go to Settings → Data → Export. You'll get a JSON file you can save to Files, email, or AirDrop. To restore, use Settings → Data → Import and pick a previously exported file.
How payment cycles work
Each student has a package size (default 8 lessons, configurable per student). LAP counts only present attendance — absences don't advance the cycle. When a student reaches their package size, you'll see a "payment due" prompt; tap Mark payment received and a new cycle begins on the next present attendance.
I lost my data after reinstalling
LAP is local-only — uninstalling the app removes the database. If you have a previous JSON export, use Settings → Data → Import to restore it. We strongly recommend exporting regularly.
Reporting a bug
Email support@dipolisoft.com with: your iOS version, iPhone model, and a short description of what happened. Screenshots help. We reply to every report.
Refunds
App Store subscription refunds are handled by Apple. Visit reportaproblem.apple.com and select your LAP purchase to request one.